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SHIPPING
SHIPPING
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STEP 1: GENERATING A USPS LABEL
After a sale, open the order from your seller dashboard and click 'Generate label'. The label downloads as a PDF at commercial USPS rates.
- Click 'Generate label' on the order
- Confirm weight and dimensions
- Discounted commercial USPS rates
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STEP 2: PACKAGING BEST PRACTICES
Pack like the part is going to be tossed around - because it will. Take a photo of the packed item before sealing the box.
- Heavy parts: double-box with foam padding
- Tires/wheels: original boxes when possible
- Electronics: anti-static bag inside padded mailer
- Mark fragile items 'FRAGILE' on every face
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STEP 3: ADDING TRACKING
Tracking is automatic with every USPS label generated through RKN. Buyer sees the tracking number immediately on their order page.
- Auto-included on every label
- Buyer email updates at every scan
- Visible in seller dashboard
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STEP 4: LOST OR DAMAGED ITEMS
If a package is lost or damaged, the buyer should open a dispute within 48 hours. RKN reviews tracking, photos, and packaging evidence.
- 48-hour buyer dispute window
- USPS insurance available at label time
- Insurance recommended for parts over $200
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STEP 5: SHIPPING COST ESTIMATOR
Before listing, use the shipping estimator on the listing form to see typical USPS costs for your part's weight and typical buyer locations.
- Built into the listing form
- Decide whether to absorb or charge shipping
- Helps avoid surprise costs