How can we help?
Find answers, guides, and step-by-step help for everything on Race Kart Network. Our support team are kart racers themselves - they know exactly what you need.
Browse by topic
Everything organised so you can find answers fast.
Buying parts
How to find, buy, and receive parts safely on RKN.
- How to place an order
- Searching and filtering listings
- Contacting a seller
- What to do when your item arrives
- Raising a buyer dispute
Selling parts
List your parts, manage listings, and get paid.
- Creating your first listing
- Pricing and fees explained
- Uploading photos that sell
- Managing active listings
- Getting paid - timelines
Escrow & payments
How RKN's escrow system protects every transaction.
- What is escrow?
- How escrow works step-by-step
- Accepted payment methods
- Dispute process explained
- Refunds and cancellations
Shipping
Packing, labelling, and tracking your shipments.
- Generating a USPS shipping label
- Packaging best practices
- Adding tracking to your order
- Lost or damaged items
- Shipping cost estimator
Account & verification
Setting up your account, verification, and profile.
- Completing identity verification
- Updating your profile
- Changing email or password
- Connecting your bank account
- Closing your account
Live chat
Chat with our team in real time. Available Mon-Fri, 9am-6pm EST.
Email support
Send us a message and we'll respond within 24 hours.
Report an issue
Report a listing, user, or transaction that needs urgent attention.